What is ISO 22483?

The ISO 22483 standard, originally designed by the British Standards Institute (BSI), was reconsidered by the International Standards Organization (ISO) and re-published as an international standard. The last update of this standard was made in 2020. This standard creates quality requirements and recommendations for hotels in terms of staff, service, events, entertainment activities, security, maintenance, cleaning, supply activities, and customer satisfaction, regardless of their classification and grouping. The ISO 22483 standard provides a common and feasible reference for all hotels in terms of quality service delivery and has been designed taking into account different hotel types, existing classification systems, business models, sizes and services, and current customer demands and global trends. The ISO 22483 standard is the standardization of the terminology and features of the services provided by tourism service providers, including related activities, attractions, and the facilities and equipment requirements used by them, in order to provide criteria to make informed decisions for hotels and consumers operating in the field of tourism.

Benefits of ISO 22483 Certification

Leading to Better

Actionable Data

Product Quality

Improves customer confidence

Insight into your Supply Chain

Safety Assurance

Check out the Who can be certified ISO 22483 Certification Video

Who can be certified ISO 22483 Certification?


Document required for ISO 22483 Certification

  • System Manual
  • System Procedure
  • Policy
  • Objectives
  • Mission & Vision
  • Standard Operating Procedure (SOP)
  • Checklist
  • Forms
  • Formats
  • Records

The extent of Documented Information differs as per:

  • Organization’s size
  • Activities performed by the organization
  • Processes undertaken by the Organization
  • Products and services offered by the organization
  • The complexity of processes undertaken
  • Competence of persons involved

Role of Shamkris and Process of ISO 22483 Certification

Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain an accreditation body of success in addition to enhanced performance.

The implementation process is described below:

Day 1

GAP Analysis, Certification Body, Selection, Cost Estimates

• Finding the GAP between existing system related to ISO 22483 requirements
• Selecting the appropriate certification Body
• Based on the scope of your business & certification Body you choose

Week 1

Developing Documents

• Management System Manual, Management System Procedures, Policy, Objectives, Forms etc.
• Review of Standard Operating Procedures (SOP)

Week 4

Implementing Management System

• ISO 22483 Awareness training for the top management and staff
• Implementing a well-documented management system throughout the organization

Week 8

Internal Audit

• Internal audits identifying nonconformities related to ISO 22483 requirements
• Management Review Meetings
• Corrective and Preventive Action plan for nonconformities

Week 10

Certification Body
N-C Closing

• Shamkris acts on your behalf and assists you in the third-party audit
• Closing of any nonconformities identified by the certification body

Week 12

Certification Body

• ISO 22483 certificates issued for 1 years

Year on Year

Yearly Compliance

• Support of Yearly documentation for audit