What is TL 9000 - Telecom?

TL 9000 defines the quality management system (QMS) requirements for design, development, production, and service provision for the Information and Communication Technologies (ICT) industry. The TL 9000 standard was developed by and for the ICT industry in 1999 to drive consistency in the quality of products and services down the supply chain through the implementation of a common body of QMS requirements (built on top of ISO 9001) and defined performance-based measurements. The expected benefits include improved organizational performance, overall cost reduction, increased competitiveness, enhanced customer-organization-supplier relationships, and continual improvement of products and services.

Benefits of TL 9000 - Telecom

Enhances customer/supplier relationships

Continuous improvement in service to suppliers

Continuous improvement of service to subscribers

Standardized quality system requirements

Efficient management of external audits and site visits

Worldwide uniform performance and cost-based measurements

Check out the TI 9000 Video

Who can be certified TL 9000 - Telecom?

While many of the adders and measurements are applicable to any organization within the ICT supply chain, others are specific to producers of hardware or software products, or to providers of any of a range of services (such as procurement, installation, call center support or contract manufacturing).

Hardware Development

Software Development

Software Installation

Call Centre

Information Technology

Maintenance of Products and Services

Hardware Maintenance

Software Maintenance

Document required for TL 9000 - Telecom

  • System Manual
  • System Procedure
  • Policy
  • Objectives
  • Mission & Vision
  • Standard Operating Procedure (SOP)
  • Checklist
  • Forms
  • Formats
  • Records

The extent of Documented Information differs as per:

  • Organization’s size
  • Activities performed by the organization
  • Processes undertaken by the Organization
  • Products and services offered by the organization
  • The complexity of processes undertaken
  • Competence of persons involved

Role of Shamkris and Process of TL 9000 - Telecom

Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain an accreditation body of success in addition to enhanced performance.

The implementation process is described below:

Day 1

GAP Analysis, Certification Body, Selection, Cost Estimates

• Finding the GAP between existing system related to ISO requirements
• Selecting the appropriate certification body
• Based on the scope of your business & certification body you choose

Week 1

Developing Documents

• Management System Manual, Management System Procedures, Policy, Objectives, Forms etc.
• Review of Standard Operating Procedures (SOP)

Week 4

Implementing Management System

• ISO Awareness training for the top management and staff
• Implementing a well-documented management system throughout the organization

Week 8

Internal Audit

• Internal audits identifying nonconformities related to ISO requirements
• Management Review Meetings
• Corrective and Preventive Action plan for nonconformities

Week 10

Certification Body
N-C Closing

• Shamkris acts on your behalf and assists you in the third-party audit
• Closing of any nonconformities identified by the certification body

Week 12

Certificate Issued

• ISO certificates issued for 3 years
• Surveillance Audits yearly

Year on Year

Yearly Compliance

• Support of Yearly documentation for audit

TL9000 is a company level certification based on the TL9000 Quality Management System Handbook developed by Quest Forum. This certification is intended for companies working with telecommunications. Certification is issued by third party certification bodies.

TL–9000 implementation has resulted in the following benefits for the telecommunications industry: 1) continuous improvement of service to subscribers; 2) enhanced customer/supplier relationships; 3) standardized quality system requirements; 4) worldwide uniform performance and cost-based measurements; 5) efficient

In 1998, QuEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. … Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry.